FTC probes Block's customer support for frozen and deactivated accounts

First reported by Bloomberg at · Updated · 2 sources

Bloomberg reports that the agency is examining whether inadequate customer service violated US consumer protection laws amid significant staffing cuts. According to Quartz, the investigation began last year after more than 1,500 consumer complaints. The agency is now seeking a court order requiring Block, the parent of Square and Cash App, to provide documents, Quartz reports.

Covered by 2 publishers within 1 hour of the first report.

Reporting2

Bloomberg FTC Probes Block After Consumer Complaints Over Frozen Accounts · Leah Nylen
Quartz FTC is investigating Block over frozen Square and Cash App accounts · Cris Tolomia