Apple offers replacements for iPhone 18 Pro Max phones hit by AT&T bug

First reported by MacRumors at · Updated · 7 sources

Affected phones lose cellular service, preventing calls, text messages and mobile data from working. Apple says the issue affects a small number of users, and software and carrier settings updates should prevent future cases. Thousands of users have complained across Apple’s support community and other platforms, according to MacRumors.

  • Replacements for affected phones are free.
  • Some affected phones are stuck in SOS mode.

Covered by 7 publishers within 15 hours of the first report.

Reporting7

PCMag Apple Confirms AT&T iPhone 18 Pro Max Problems. You Might Need a New Phone
ZDNet iPhone 18 Pro Max can’t call or text on AT&T? Apple will replace it for free · Elyse Betters Picaro
Engadget Apple acknowledges AT&T network bug on iPhone 18 Pro Max · staff@engadget.com (Filipe Espósito)
MacRumors Apple Says iPhone 18 Pro Max Users With AT&T Cellular Issue Need to Have Device Replaced · Joe Rossignol
Forbes Apple Offers Free Replacement Of iPhone 18 Pro Max With AT&T Cellular Issue · David Phelan, Senior Contributor
iPhone in Canada Apple Confirms iPhone 18 Pro Max AT&T Issue, Canada Unaffected · John Quintet
TechSpot Some iPhone 18 Pro Max owners are losing cell service, and Apple's fix is an entirely new phone · Skye Jacobs

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Topics AppleiPhone